Privacy Policy

NZ Barbershop (“NZ Barber”, “we”, “us”, or “our”) is a Tucson, Arizona-based company that operates the NZ Barber platform, connecting clients with professional barbers across Tucson, Arizona. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By using the NZ Barber platform you agree to the collection and use of information in accordance with this policy.

We collect the following categories of personal information:

We use your personal information for the following purposes:

• Sending booking confirmations and appointment reminders via email and SMS
• Processing payments through your chosen payment provider
• Connecting clients with barbers based on location and service preferences
• Improving our platform through aggregated, anonymised usage analytics
• Complying with our legal obligations under applicable US and Arizona state law
• Responding to support requests and resolving disputes

SMS messages are sent via Twilio, our authorised messaging provider. We only send SMS messages to users who have explicitly opted in during account signup. You can manage your SMS preferences at any time from your account settings, or by replying STOP to any message.

Message frequency varies based on your booking activity. You will only receive messages related to active bookings.

We share your information with the following trusted third-party services only as required to deliver our platform:

Each of these providers maintains their own privacy policy and security standards. We do not sell your personal information to any third party.

We retain your personal information for as long as your account is active or as required to provide our services. Specifically:

• Account data is retained until you request deletion of your account
• Booking history is retained for 7 years for financial and legal compliance
• Payment transaction records are retained as required by Arizona and US federal tax law
• SMS consent records are retained for the life of the account plus 12 months

Under applicable US privacy law, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correct — request that we correct any inaccurate information
• Delete — request deletion of your account and associated personal data
• Withdraw consent — opt out of SMS communications at any time by replying STOP or via account settings

To exercise any of these rights, please contact us at privacy@nzbarber.com.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes TLS encryption for data in transit, encrypted storage via Supabase, and strict access controls for our team.

We use essential cookies to maintain your login session. We do not use advertising or tracking cookies. You can control cookies through your browser settings, though disabling essential cookies may affect your ability to use the platform.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: